Compared to residential consumers who receive about 12 bills total each month, small businesses receive about 50 bills on average. Saving moneyįor business customers in particular, paperless billing has a major impact on operational costs. For example, customers can pay their bill in the middle of cooking dinner, doing a home workout or watching Netflix. Instead of emphasizing the on-the-go benefits, highlight the 24/7 convenience of paperless billing. The COVID-19 pandemic aided in this “pay anytime” value proposition as consumers looked to budget their bills amidst other financial concerns. As this data demonstrates, energy utility customers want the flexibility of viewing and paying their bill on the go. In addition, millennials and consumers with a household income between $50,000 and $99,000 are more likely to use mobile bill pay.
According to Questline Digital’s Energy Utility Benchmarks Report, 68% of residential customers engage with program promotions on a mobile device such as a smartphone or tablet.Ī survey of smartphone owners finds 42% pay their monthly bills through a mobile device. The ability to access your bill from any location is a top benefit of paperless billing. That’s why energy utilities should promote the benefits of email and text payment reminders in their paperless marketing. When thinking about their bills, consumers say late payments are a top concern. Ebill customers have access to numerous payment options, including through a bank account, debit card, credit card, autopay, mobile app and even smart home voice activation. Paperless billing fits into customers’ busy 24/7 schedules and helps reduce stress.įlexible payment options add to the convenience. Instead of waiting for a paper bill in the mail, customers can quickly access their bill from their email inbox. There are numerous advantages of paperless billing, including:įor energy utility customers, convenience is perhaps the number-one reason to enroll in paperless billing.
It also allows customers to have easy access to their billing history without the paper clutter at home. Furthermore, ebilling allow customers to pay their bills directly online, rather than needing to mail a payment or travel to a customer service center.
Paperless billing is a convenient way for customers to access, pay and store their bills.
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